Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually it takes us 2 to 5 days to process your order and it takes 7 to 12 days to get it to you.
You can click the my account button to create your account
You can email us to [email protected] so we can help you change your shipping address
You can track your order here: https://cussby.com/order-tracking/
Enter your tracking number to track your order
You can save your credit card information for your next payment
We have included tax in the sale price, you don’t need to pay any extra tax when you receive the goods
We ship to all countries in the world
Usually we will ship in the same package, in some cases we will ship the packages individually and we will notify you of that
If you need to swap an item
Returns and Exchanges
We accept return orders within 30 days from the date you receive the order
You can contact us to email [email protected] so we can help you change to a new product for free.
You can contact us to email [email protected] so we can help you change to a new product for free.
You should send it to the competent authorities
You can email [email protected] to get support from us
You can email [email protected] to change the shipping address
You can cancel your order after 12 hours from the time you place the order, after 12 hours we will not be able to cancel the order for you
You can pre-order products that are out of stock